Why Good Business Etiquette Matters More than Ever

Why Good Business Etiquette Matters More than EverWhy Good Business Etiquette Matters More than EverWhy Good Business Etiquette Matters More than Ever Blaszczyk, Managing Editor, Resource CenterIs your geschftsleben a place that cultivates good business etiquette?And more to the point why should you care?If you think etiquette is a thing of the past author Barbara Pachter advises you to think again.Her new book, The Essentials of Business Etiquette How to Greet, Eat, and Tweet your Way to Success (McGraw-Hill, 2013) makes the case for why good business etiquette particularly social media etiquette is more important than ever.And as she points out in this interview, its elend always the employees who commit etiquette no-nos.Monster Your new book covers a lot of territory. Is it geared to a particular audience?Pachter The book is geared to new entries to the workplace and seasoned professionals. Everyone can benefit from staying up-to-date with etiquette, including the new social media guidelines.Monster Do Gen Y, Gen X and Boomers all struggle with good etiquette?Pachter We can all struggle with whats appropriate behavior in todays ever-changing workplace. Our motzu sichs couldnt have taught us how to be polite with social media it didnt exist when most of us were growing up.Monster Do Millennials face a bigger challenge, given their level of social media use?Pachter They mayas social media has become their main mode of communication. One young woman said that she looks at her phone the last thing at night and the first thing in the morningPlus many Millennials started using social media before they entered the workplace and dont realize that they may have to adapt their social media presence/activity for the business world.Monster Should younger workers be held to the saatkorn rules around social media use at work as everyone else? Or is that a sure-fire way to create discontent?Pachter Yes, we all need to follow the same rules. Everyone needs to remember that their use of social media can impact their reputation and their relationships with others.Monster What challenges has social media created in workplace behavior? How should employers address these issues?Pachter Employers need a social media policy. They need to address issues such as Can employees access social media while they are at work? (This is somewhat difficult to stop as most employees have access via their phones.) What company information is appropriate to post or not to post? And what are the penalties for employees abusing the social media policy?Monster What other challenges are common around workplace etiquette?Pachter People still have the tendency to text under the table at meetings. This use of the Smartphone is rude to the speaker. In addition to understanding how to be polite with social media, many employees still need to learn how to shake hands correctly, dress appropriately and stay sober at business-social events.Monster Whatno-nos do employers sometimes co mmit in the workplace?Pachter Employers have a tendency to set guidelines for employees, yet dont always follow the rules themselves. One boss does not let his employees text in the office, but he will text when he is in a meeting.Monster You mention the importance of good grammar and spelling in communications. Is social media, which is inherently casual and often quickly executed the biggest culprit?Pachter It is certainly one of them. Though the workplace is more casual today, it is not okay for people to be unprofessional when using social media. Your reputation can be affected by the quality/content of your emails, posts, tweets and texts.Monster Should recruiters reject a great resume that includes a few typos?Pachter Whether they should or they shouldnt is not the question. They do Recruiters will reject a resume with typos in it.Consider this One typo may be overlooked, but if there are three, four or more errors, it sends a message that you are not paying attention to the details.And why would I want to hire you if you make a lot of mistakes?Monster Is it up to employers to train their new workers in soft skills that may often be missing?Pachter Yes. Employers want their employees to be the best they can be. Having employees who have soft skills have the competitive edge. They can effectively establish relationships, communicate more clearly and interact more professionally and politely (whether on the phone, in-person or with social media) with internal and external customers.Author BioBarbara Pachter is president of Pachter Associates. The Essentials of Business Etiquette How to Greet, Eat, and Tweet your Way to Success (McGraw-Hill, 2013) is her 10th book. She is an internationally renowned business etiquette and communications speaker, coach, and author who has delivered more than 2,100 seminars throughout the world. For more information, visit pachter.com.

7 storytelling structures to improve your presentation

7 storytelling structures to improve your presentation7 storytelling structures to improve your presentationIn his bookThe Seven Basic Plots Why We Tell Stories, Christopher Booker states that everything ever written boils down to seven basic plots. Using these story frames, you can share your life experiences to inspire your coworkers and bring your presentations to life.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreCourtesy of QuickQuidThis article first appeared on Quickquid.co .

What Employers Really Mean by Youre Overqualified

What Employers Really Mean by Youre OverqualifiedWhat Does Overqualifed Really Mean?What Employers Really Mean by Youre OverqualifiedA long time ago, in a galaxy far, far away, I got summarily dumped by my first boyfriend. His reason? Youre too good for me. I dont deserve you. My response, Im embarrassed to say, was filled with desperation No, no, I am not too good for you How could you even think that? Of course my tearful pleading didnt change a thing. Nobody really rejects you because youre too good for them. They reject you because they like someone else better. In my case,that someone else was named Betsy.But teenage boys arent the only ones who like to sugarcoat their rejections in ways that sound almost complimentary. Unskilled hiring managers sometimes do, too.Youre overqualified is often just another version of the all-purpose youre too good for me breakup line.The real reason theyre not offering you the job is something (or someone) else altogether. Alison Green wrote a gre at post titled Why You Didnt Get Hired for U.S. News World Report. She offers several valid reasons a candidate might not get hired, most of which would be far more difficult to say to someones face than a generic youre overqualified. For example, the interviewer might have picked up on some characteristic that would cause problems in the job, such as sloppy communications, trouble answering questions clearly, or a hostility problem. Maybe your working style would clash with the department or manager.Calling you overqualified feels much kinder than telling you they believe Candidate B will be more fun to work with. However, certainly not every hiring manageris lying when they play the overqualified card. Employers have valid reasons to be wary of people who are truly overqualified. If you accept a position even though your experience or educational credentials go way beyond the job requirements, its reasonable to assume youlljump ship as soon as a higher-paying, more challenging, o r more prestigious opportunity comes along. But, but, but you cry, What if I actually want to take a step back in my career and Im perfectly willing to take a pay cut? Many people are open to lower salaries and less responsibility. The economy has made a lot of job seekers less choosy, but its also a common desire among new parents, those returning to work, or anyone who experienced erschpfung in a previous job. If thats your situation, acknowledge and address the employers probable concerns up front, preferably in your cover letter. You could say something like the following (feel free to tone down the cheese factor in your own version)I recognize that this job is at a lower level than some of my previous positions, and I imagine thats a concern of yours. The fact is, Ive been looking to scale back a bit in my career, and this opportunity fits that objective very well. I hope you wont dismiss me as overqualified I like to think of myself as well qualifiedwith added value.Furthermor e, as Rick Saia wrote last month, some people are choosing to dumb down their resumes in an effort to avoid the overqualified kiss of death.Valid or not, hiring managers are unlikely to stop using the term any time soon. Lets just be thankful they havent adopted that other favorite rejection lineIts not you, its me.Have you ever been turned down for a job because you were (supposedly) overqualified? Do you think it was true, or just a generic excuse?

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